We’ve built Amazon’s operational network from the ground up to ensure that customers get what they need, when they need it, wherever they are. Whether it’s a veteran loading cargo into the belly of an Amazon Air plane or the driver delivering that familiar Amazon box, it’s the people and partners in our operating network that make it all possible. . Follow us as we introduce you to the Amazon stars who make the package journey easy to ensure customer orders are filled and delivered on time every day.

Gideon Asabre, Senior Director of Distribution Center Operations

Stone Mountain, Georgia

As soon as a customer places an order, our operational teams get to work. In the United States, hundreds of thousands of fulfillment workers work together to delight Amazon customers. In our fulfillment centers, employees pick and pack customer orders in our Amazon boxes.

Gideon Asabre, senior operations manager at our Amazon robotic distribution center outside of Atlanta, Georgia, manages a team of hundreds to ensure packages are hand loaded onto transport trucks. Seven years ago, Asabre, the son of Ghanaian immigrants, began his Amazon experience as a junior employee at a distribution center to pay for his college education in New Jersey. During his first week at Amazon, he met a recruiting coordinator who encouraged him to pursue a growing career at Amazon. He hadn’t realized that he could grow so quickly from an entry-level position, but he was excited about the opportunity.

Asabre has developed his career at six different Amazon robotics distribution centers in three different states. He attributes his success to Amazon’s leadership principle of “Earning Trust”.

“Confidence goes a long way, and we develop young leaders by creating a safe environment for failure,” said Asabre. “Leaders are sometimes afraid to question the status quo, but we use failure as a teaching moment, a learning experience and an opportunity to think big. ”

When hiring and promoting new leaders on its site, Asabre looks for employees who have a flair for action and the ability to learn and be curious. Every day, he asks his team what they can do to help the whole building run smoothly and improve the quality of the customer experience.

April Taylor, owner of Opulent Transportation

Amazon partners with thousands of small trucking companies to move loads between our customer fulfillment, airplane, sorting and last mile delivery sites across the United States

Just three years ago, April was a successful lawyer with a real estate investment company. Today, April co-manages a thriving long-distance transport company.

With financial security goals and a better work-life balance as a working mom, April acquired Opulent Transport with her husband in 2019, setting her on the right path to becoming a successful black woman business owner. in an industry traditionally dominated by men. From a single truck in 2019, Opulent Transport has since grown into a company with 30 employees and 18 tractors this year, with more growth to come.

April’s business has grown exponentially, aided by Amazon’s Freight Partner program which helps small transportation companies grow. The program provides small business owners with tools that help reduce operating costs, training and support from a business coach, resources for new tractors and parking benefits, as well as a job consistent to help small businesses compete in the trucking industry without capital constraints. As she develops her business, April has been able to create a unique and family environment, notably by supporting the goals and ambitions of her drivers.

Charlotte La Belle, operations manager of the Amazon Air hub

Hebron, Kentucky

Veterans are a big part of our air cargo network, Amazon Air. Over 18% of Amazon Air salaried employees are Veterans, and Amazon has pledged to hire over 100,000 US Veterans and military spouses by 2024. Amazon Air employees are responsible for loading and shipping. unloading of packages from airplanes during transport to their next destination.

Charlotte La Belle helps lead the operations of the Amazon Air Hub at Cincinnati / Northern Kentucky International Airport. A regular day for her is handling flights from overhead gateways across the United States and making sure packages are loaded onto line haul trucks or other planes to get to customers. on time.

After two years in the Ohio National Guard and six years of active service in the United States Army as an Air Defense Artillery Logistics Officer, La Belle was ready to settle down with her husband and to start a family. She joined Amazon as part of an accelerated promotion program at Amazon called Military Pathways, which supports the hiring and career growth of veterans. She chose Amazon because she saw an opportunity to develop her skills in the private sector and lead large groups of people. She found Amazon’s leadership principles perfectly aligned with what she learned in the military and was inspired by our community engagement and support for veterans.

The transition from military to civilian life was not always easy, and La Belle feared that she might not have the business experience necessary to navigate her new career. She soon realized that the leadership skills she had learned in the military would be the most important part of her new role at Amazon.

“Veterans are successful because they know how to lead and they use the resources,” said La Belle. “Not having to learn to lead and focus on learning the business was huge.”

Beauty’s advice to veteran women who want to join Amazon is to speak up and use their voice. She says in the military, it’s sometimes difficult for women leaders to find their voice, and she always felt like colleagues at Amazon were defending her place at the table.

Kymbria Brown, Delivery Station Operations Manager and Site Manager

Chicago, Illinois

Amazon employees and delivery partners across the United States enable the last mile of Amazon’s order fulfillment process. Our delivery partners include Amazon Flex drivers, delivery service partners, and external transport partners like UPS and USPS. At our delivery stations, employees sort the packages according to their delivery route, a delivery driver loads the packages into their delivery vehicle and the customer is informed that their package is “being delivered”.

Kymbria Brown is the Site Manager for our new Chicago delivery station, which opened last month. She is responsible for day-to-day operations, planning, and execution, which means making sure Amazon packages arrive directly at customers. She manages a team of five managers, four process assistants and nearly 100 employees, and she begins to connect with her team every day and get to know everyone working at the delivery station.

After working as a medical assistant for nine years, Brown began to lose her passion for the job. Her husband, who was an Amazon delivery partner at the time, recommended that she work at a delivery station while she considered her next step. She started out as an entry-level seasonal employee and immediately loved her job. She loved the energy at the delivery station and was passionate about logistics.

In five years, Brown evolved his career at Amazon into a full-time executive role. She says her experience from scratch prepared her to launch her own site in a way other managers couldn’t.

“I know what it’s like to be our employees,” Brown said. “I take pride in making sure that at our site, we earn trust, put safety first, and are customer-obsessed. And finally, before delivering this package, our employees come first. ”

Brown encourages anyone interested in developing their career with Amazon to sign up for a mentor through the mentoring program available to all Amazon employees. She attributes much of her success to the support of her mentor who encouraged her to step out of her comfort zone and meet with her senior executives and directors.

Link the journey together

While the journey of an Amazon package is a complex process involving several interconnected companies, it is the people behind that package who make it all possible. To learn more about who and how an Amazon delivery, see our interactive “Travel package” experience.